@article{10.22454/PRiMER.2021.486059,
author = {Wilkinson, Joanne E. and Bowen, Garrett and Gonzalez-Wright, Jeanette},
title = {A Student Telephone Intervention for Primary Care Patient Safety During the COVID-19 Pandemic},
journal = {PRiMER},
volume = {5},
year = {2021},
month = {2},
doi = {10.22454/PRiMER.2021.486059},
abstract = {Background and Objectives: During the COVID-19 pandemic, medical students were unable to participate in clinical learning for several weeks. Many primary care patients no-showed to appointments and did not receive care. We implemented a telephone outreach program using medical students to call primary care patients who no-showed to appointments and did not receive care.
Methods: A brief plan-do-study-act cycle was used to establish protocols and supervision for the phone calls.
Results: In the first 5 weeks, of 3,274 scheduled patients there were 426 no-shows; 309 received outreach from students. We developed protocols for supervision, routing, and triage.
Conclusion: It is feasible and educationally valuable to collaborate with students to reach patients who are at home due to the pandemic. Other practices could adapt this tool in similar situations.},
URL = {https://journals.stfm.org//primer/2021/wilkinson-2020-0064/},
eprint = {https://journals.stfm.org//media/3774/primer-5-10.pdf},
}