TY  - JOUR
DO  - 10.22454/PRiMER.2021.486059
VL  - 5
DA  - 2021/02/24
N2  - Background and Objectives: During the COVID-19 pandemic, medical students were unable to participate in clinical learning for several weeks. Many primary care patients no-showed to appointments and did not receive care. We implemented a telephone outreach program using medical students to call primary care patients who no-showed to appointments and did not receive care.
Methods: A brief plan-do-study-act cycle was used to establish protocols and supervision for the phone calls.
Results: In the first 5 weeks, of 3,274 scheduled patients there were 426 no-shows; 309 received outreach from students. We developed protocols for supervision, routing, and triage.
Conclusion: It is feasible and educationally valuable to collaborate with students to reach patients who are at home due to the pandemic. Other practices could adapt this tool in similar situations.
PB  - Society of Teachers of Family Medicine
AU  - Wilkinson, Joanne E.
AU  - Bowen, Garrett
AU  - Gonzalez-Wright, Jeanette
L2  - http://journals.stfm.org/primer/2021/wilkinson-2020-0064
L1  - http://journals.stfm.org/media/3774/primer-5-10.pdf
TI  - A Student Telephone Intervention for Primary Care Patient Safety During the COVID-19 Pandemic
ER  -