The nurse warned me this visit would be tough. I walk in feeling heavy with the challenge.
She’s new to me, mid-40s, with chronic back pain among other complaints. I see a gulf of differences separating us from the start: background, gender, skin color, body habitus, lifestyle, health literacy, expectations. I hear her story, symptoms, frustration, and anxiety. I resonate with her distress.
A familiar tension creeps into me—chest constricted, perspective narrowed, as I focus on solutions:
How can I resolve her pain?
How can I prevent complications?
How can I protect her from death?
It feels like she needs to be different for me to be OK.
Resistance.
My heart tightens.
Then I remember.
I deliberately take a breath, feel my seat on the stool, my feet on the floor. Acknowledge the tension and anxiety I feel. I can feel this and be OK.
Everyone experiences pain. Everyone dies. I can’t change that. I don’t need to be free of pain and death to be OK, and neither does she. I don’t need her pain to resolve for either of us to be OK. Her pain is hers, and not mine to fix.
Acceptance.
My heart opens.
I don’t need her pain to resolve, but I see it.
The differences I perceive between us melt. Commonalities emerge.
I too have known pain. I see her efforts to get better.
I too have felt frustration. I see the barriers she faces.
I wish her well.
I don’t need her pain to resolve, but I am no less invested in supporting her. I engage with the patient again, now relaxed, available, and eager to help.
Space for her to have unrestrained vulnerability emerges as I free her from obligations to meet my needs.
We explore her symptoms and treatment options together. Next steps become clear. We’re a team, working together so she can move forward. Supporting her autonomy in decision-making feels obvious, automatic, and effortless.
She may get better. She may not. I can’t control that.
At the next visit, I trust that I can meet her where she is and help her move forward from there.
What else will I ever be able to do?
I walk out feeling light and ready for the next patient.

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